| Install |
| Fully automated |
| Includes fully optimized and latest version of CentOS |
| 32 and 64 bit versions |
| Selectable Asterisk version (v1.6/v1.2) |
| Select static or dynamic network settings |
| Pre-installed agents, phones, list and a test campaign, ready to dial |
| Installable from CD & USB drive |
| Minimum 20GB storage |
Agent |
| Optionally limit number of new leads per agent |
| Customizable Additional Information forms per campaign |
| Unlimited Additional Information forms |
| Data fields, including custom fields, usable in scripts |
| Control use of Form and Script Tab from each campaign |
| 1024 pixel wide agent screen |
| Very visible indication when muted |
| Confusing technical terms hidden from agents |
| Preview on Manual dial set by campaign |
| Preview Force Dial Time, on Manual dial |
| Embedded Web Forms |
| Inbound and outbound calls (blended) |
| Any-agent or agent-specific callbacks |
| Manual dial with optional preview before dialing |
| Faster dispositioning with hotkeys |
| Transfer calls with hotkey |
| Definable agent wrapup-time per campaign |
| Third party conferencing with presets and macros |
| Third party blind call transfer |
| Third party conferencing with agent drop-off |
| Managers can listen-in on agent conversations |
| Managers can enter conversations with agents and customers |
| Call up to three phone numbers for the same lead |
| Agents can log in remotely anywhere with just a phone and a web browser |
Leads |
| Optional lead prioritization based on age of lead |
| Advanced lead search and export |
| Ready to import XML formatted leads from web site |
| Lead allocation and limits per agent |
| Working Listmix, by status |
| Recycling of Busy calls at a specified interval without resetting a list |
| Multiple lead-lists per campaign |
| Per lead caller-ID |
Campaigns |
| Per lead Caller-ID capable |
| GUI script editor |
| Conditional scripting with objections and rebuttals |
| Optional javascript per campaign (Form validation) |
| New highly optimized adaptive dial mode |
| Export by disposition status and fields |
| Export directly from report to csv |
| Enhanced lead search |
| 1024 pixel wide management screens |
| Uniform design across all modules |
| Broadcast dialing with IVR, multiple option response to any keypress, speed control, maximum dials per time period |
| Inbound IVR |
| Optional Campaign Call time controlled by local timezone |
| Fronter to Closer transfers with all information |
| Transfer calls to local or external agents |
| Conference or transfer to verification company |
| Open custom web pages, which can include lead information, per campaign |
| Autodial campaigns to start with a simple IVR (Interactive Voice Response) then direct to agent |
| Send a dropped call to a voicemail box per campaign if no agent is available |
| Set outbound Caller ID per campaign |
| Route inbound calls by Caller ID |
| Park the customer with custom music per campaign |
| ACD (Automatic Call Distribution) for inbound and fronter/closer verification calls |
| Record calls automatically, after delay or by agent initiatation |
| Custom call dispositions, per campaign |
| Option of a drop timer with safe-harbor message for FTC compliance |
| Variable Dropped Call percentage when dialing predictively for FTC compliance |
| Internal DNC (Do Not Call) list can be activated per campaign |
| Answering Machine Detection and custom message for AM calls |
| Custom database queries in campaign dialing |
| Supports single campaign on many servers & many campaigns on single server |
Reporting |
| Track lead cost |
| Optimized reporting (Query time) |
| Real-time and summary reports |
| Hourly Totals by Status Category on Real Time report |
| Logging of Carrier Errors |
| Call report |
| Inbound/Closer report |
| Recent sales report |
| Cost of list by entry date report |
| Lead performance by campaign report |
| Lead performance by list report |
| Agent performance report |
| Agent timesheet |
| Agent stats report |
| Agent status report |
| User-group hourly status report |
| Server performance report |
System |
| 32 and 64 bit versions |
| Asterisk v1.6 or v1.2 |
| Update with 'yum update' |
| Automatically move completed recordings to archive server for processing |
| Conditional, automated, off-site, recording backup and remote transfer with logging (FTP/SFTP/SCP) on archive server |
| Support of active and passive FTP modes |
| Asterisk configuration automatically done by OSDial |
| Allowing a simulated ring to be sent to the origination channel even in the absence of early-media |
| Stable support for single IP access to multiple server to work around NAT restrictions |
| Built-in VPN for remote support |
| Dialing with custom timezone restrictions including per state and per day-of-the-week |
| Load balancing across multiple inbound or outbound dialers |
| All calls, statuses of calls, and agent time breakdowns are logged |
| Calls can be redirected to any phone number |
| Improved administrative interface |
| Multicast server resource monitor |
| Web based user interfaces |
| Fully Open Source compliant (AGPL v2 & AGPL v3) |
| Highly optimized with Redhat/CentOS for optimal performance and stability |
Security |
| International calling disabled by default |
| Best practices configured Asterisk for higher security |
| Set user levels and permissions for certain features and campaigns |
Demo |
Fully functioning Dialer on LiveCD/USB drive with free VoIP account* | |
| Fully functioning Agent on LiveCD/USB drive that auto detects and configures itself to dialer, only requires a headset |
* Free VoIP accounts has limited availability, and only available in US-48. Contact sales for details. |
Due to rapid development the Feature List frequently lacks new features that have been recently added, and is often limited to those deamed important enough to include.
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