Get A Turnkey Dialer, and Peace of Mind

Thanks to the license there are no limits on the number of users you can have on a server. It only depends on what the server is capable of, and how you use it. Also, no license fees, or required support hours. Only pay for what you need. In our case turnkey denotes certified servers that have the dialer software installed and are ready to dial.

OSDial (Open Source Dialer) is optimized to take advantage of a 1024x768 screen and comes with unlimited additional user configurable data entry forms, additional features and a uniform look across all screens. See a feature list of OSDial.

See screen shots of the Agent interface and Administrative interface.

(Be aware that browsers sometimes rescale the image to make it fit. In that case a magifying glass shows up and you can click to get a closeup.)

When scaling either dialer you start with the number of seats. When using our Super Servers the following formula applies: (Note, these are our numbers. Customers have reported having exceeded 80 seats using the 2 server set up.)

If you record calls we recommend the use of a separate Archive server to process and archive audio files. OSDial has an automated system for transferring files to the archive server continously. In turn it can copy files to a remote location, for example, a client's FTP server.

Different dialer options add different loads on each server. This makes it hard to predict how many seats you can have on any one server. Under optimum conditions the maximum observed is just over 80 seats on a set consisting of a Super Eight Server and a Super Eight Dialer.

Phone connections to the outside world (are called 'trunks') using VoIP provides flexibility beyond what T1/PRI can, but also looses the guarantee of service and quality as the connection is over the internet. VoIP often can be used without any contracts and monthly fees but may not be as cheap per minute. There are however exceptions. In the US WSS Communications provides fiber connections to your office at very competitive rates. The fiber connection provides a quality connection to the dialer, making it possible to have quality conversations using VoIP (SIP).

When it comes to phones there are three different choices:

Software phones (Softphone) with headset and audio card in computer

Analog phones (Plain phone) with headset

Digital phones (VoIP phone) with headset

With Software phones you don't need to buy anything except a computer headset. The cheap ones have very thin cables that break easily.

Plain phones are inexpensive, easy to service and replace, does not require a costly tech. Does requires separate wiring.

VoIP phones are either cheap (~$80) and break quickly or costly but very nice if your agents are long term staff. Best value for money is Polycom. Expect to pay around $140-160.

We are happy to answer any questions you have simply send an email to or or call (US) 800-221-0251 or 727-330-9491. You can also reach us through the above Web Chat.

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Orders can be placed here.

Support is of course available, including training, customizations, and certified hardware.